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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shirley S

August 21, 2025

1  out of  5
rating by Shirley S
"Horrible insurance... dont busy collision if u have older car...you will get RIPPED OFF"
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Ron Neumann

August 13, 2025

5  out of  5
rating by Ron Neumann
"Everyone at Ray Kelly's office was extremely helpful with my accident especially Mallory Zilch , Allysia , Melony and Ray who were all very professional, quick and helpful on the day of the accident and throughout the entire process as my car was totaled and I had to insure another car and move my home insurance to State Farm which was at another company"
We responded:
"Ron, thank you for entrusting us to support you during this challenging time. Your safety and well-being are our top priorities, and we are committed to providing you with the full support of our entire team. We truly appreciate your continued trust in us to care for your home and auto insurance needs. From all of us at the office, thank you again for choosing Ray Kelly’s office!"
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Jeff Mancilla

July 22, 2025

5  out of  5
rating by Jeff Mancilla
"For many years now I’ve had nothing but positive experiences with Ray Kelly and his team at State Farm. They are always friendly, professional, and quick to answer any questions I have. I appreciate their excellent customer service and highly recommend them!"
We responded:
"Thank you so much for your kind words, Jeff! We strive to provide excellent service and we’re delighted to hear that you consistently have positive experiences with us. Providing friendly, professional, and prompt service is our top priority at our office. We truly appreciate your support and look forward to assisting you for many years to come! -Ray"
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Clayton Hinkle

July 11, 2025

5  out of  5
rating by Clayton Hinkle
"I've been working with Ray for my insurance needs on and off for 20 years. Always top notch service!"
We responded:
"Thank you so much, Clayton, for allowing us to service your business for all those years and giving us the opportunity to also service your personal needs! We strive to provide the best customer service, and we’re glad to hear that we succeeded. We can't wait to help support you in what comes next. Thanks again--Ray"
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Candi Gilar

July 6, 2025

5  out of  5
rating by Candi Gilar
"Recently switched over to State Farm after years with another company. I am very impressed with Melanie’s professionalism and her above and beyond customer service. She’s very personable and thorough. Highly recommend!"
We responded:
"Thank you so much, Candi, for choosing our agency! Melanie has a wealth of experience and knowledge that makes her an asset to our agency as she can make sure all your needs are met and that you understand your policies and coverages fully. We're here to provide the best support and service for you and your family every step of the way. If there's anything you need, just let us know!-Ray"
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Sarah

June 30, 2025

5  out of  5
rating by Sarah
"Ray and his team are wonderful. I highly recommend this office."
We responded:
"Thank you so much, Sarah! We truly appreciate your time to provide feedback. The team works hard to put the customer first. We will be there to support you in all of life's expected and unexpected moments. Thanks for allowing us to be a part of it- Ray"
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Will W

June 25, 2025

5  out of  5
rating by Will W
"I’ve been with Ray Kelly State Farm in Plainfield, IL for 20+ years and the team is awesome! Special shout out to Mallory for her invaluable assistance, knowledge and friendliness!"
We responded:
"Thank you Will, yes Malory does an excellent job, she is great with our customers. We appreciate leaving a review for our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Ray"
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Brian Arthur

June 19, 2025

5  out of  5
rating by Brian Arthur
"Mallory was extremely helpful, she was able to take care of my need for additional insurance on a travel trailer we just purchased. Thanks Mallory"
We responded:
"Thank you for taking the time to share your thoughts! Mallory does a great job. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you, Ray"
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Housseine Bachiri

June 11, 2025

5  out of  5
rating by Housseine Bachiri
"I spoke to Ms. Weller on the phone. She explained everything to me. I liked her politeness and professionalism. I definitely recommend her for whatever type of insurance you may need!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Ray"
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Byron Beverly

May 28, 2025

5  out of  5
rating by Byron Beverly
"State Farm really came through for me when I needed them most The process was easy, and their team guided me every step of the way. They handled my claim quickly and covered the damages without any hassle. I’m so thankful for their excellent customer service and support during a stressful time. Highly recommend!"
We responded:
"Thank you, Byron, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Ray"
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Bob Boryca

March 26, 2025

5  out of  5
rating by Bob Boryca
"They really take the time to work with you for your needs and situation! Office manager Melanie and Ray are top notch!"
We responded:
"Bob, we appreciate your review. We value our customers and will continue to meet your insurance and financial needs. Thank you for your business over the years. Ray"
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Michelle Burgess

March 13, 2025

5  out of  5
rating by Michelle Burgess
"We have been a customer with State Farm for many years. We've been using Ray Kelly State Farm for about 20 years now and they are the best. My husband had a wonderful experience talking with Ray for over an hour to explain our policy and to go over everything and was very helpful. Melanie has always been very helpful as well with any questions I have and with getting back with me quickly. I highly recommend them!"
We responded:
"Thank you, Michelle, for your review. Melanie is dedicated to finding answers and providing the best service to everyone. We are all here for you and your family’s needs. We greatly appreciate your business over all these years-Ray"
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Anthony Keir

March 1, 2025

5  out of  5
rating by Anthony Keir
"Went to change my insurance to my new address here in Illinois from Pennsylvania. People were very friendly and very knowledgeable about my needs. Would highly recommend this agent to anyone needing insurance."
We responded:
"Thank you Anthony, we greatly appreciate your business, Ray"
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austin stieber

February 24, 2025

5  out of  5
rating by austin stieber
"Mallory was my rep today and will be my rep from now on. I just recently moved back into town and she made the process real smooth and easy, I hardly had to do anything so I appreciate that so much out of Mallory. She did a tremendous job with explaining every single little key detail on my policy and explained where my money was going. She also explained the value and everything which is what I always like to look for with companies. A raise is needed with this one! Thank you for the help Mallory!"
We responded:
"Austin, thank you for your review. Mallory does a fantastic job. She works extremely hard and all my customers love her attention to detail along with her professionalism. Thank you for your business, Ray"
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Amy Bean-Zamora

April 18, 2024

4  out of  5
rating by Amy Bean-Zamora
"Great insurance company, location is great and the ladies in the office are top notch and very quick!"
We responded:
"Thank you for your positive rating Amy, Ray"
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Parker Hutjens

March 24, 2024

5  out of  5
rating by Parker Hutjens
"Ray and his team were incredible with helping me setup renters insurance for the first time. I’ll definitely be using them for my future home and auto needs!"
We responded:
"Thank you, Parker, we greatly appreciate your business. Ray"
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Marvin Boulware

January 21, 2024

5  out of  5
rating by Marvin Boulware
"Nice people to work with and fair quotes. Pleasant experience."
We responded:
"Thank you Marvin, we greatly appreciate your business! Ray"
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Tracey Malone

December 8, 2023

5  out of  5
rating by Tracey Malone
"ALWAYS on point!!!"
We responded:
"Thank you Tracey, we always aim to please. We greatly appreciate your business. Ray"
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Michal Ryndak

March 20, 2023

5  out of  5
rating by Michal Ryndak
"Great and fast customer service."
We responded:
"Thank you Mike, you are a valued customer. Have a great day! Ray"
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Crystal Wang

February 21, 2022

5  out of  5
rating by Crystal Wang
"There’s no question - Ray is THE BEST at getting the most incredible home and auto deals. The most superior customer service I’ve ever experienced. Couldn’t recommend enough :)"
We responded:
"Crystal, thank you for the kind words. Melanie and Mandi are very professional and work hard making sure your auto and home buying experience is second to none. Thank you Ray"
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Connor Lhota

February 21, 2022

5  out of  5
rating by Connor Lhota
"Ray Kelly and his team are incredible!! When I had to move states and switch my insurance unexpectedly, Ray and his team were there to help me throughout the whole process to find the best home and auto insurance for me. They truly made what has traditionally been a stressful ordeal, one that was easy and delightful. Cannot recommend them enough!!"
We responded:
"Thank you Connor, it’s great doing business with you. We love working hard for our customers. Ray"
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Haley Champine

February 14, 2022

5  out of  5
rating by Haley Champine
"This is the BEST establishment I have ever had insurance with! Anytime I call, they are polite, professional and they are ALWAYS able to help me. Ray Kelly and his associates are a treat to talk to and have as my insurance company! They are the BEST!"
We responded:
"Thank you Haley, we appreciate your business and always strive to do our best for our customers. That 1 star review has been taken down. It was a person not even associated with my agency but was not happy with State Farm and was just getting on the websites of agents and giving them poor reviews. Ray"
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kenneth soyk

February 3, 2022

5  out of  5
rating by kenneth soyk
"Ray Kelly and his staff provide an outstanding service. They have been hadeling and homeowers and auto insurance needs for years and wouldn't think about going elsewhere."
We responded:
"Thanks Ken, we appreciate your auto and homeowners business, you are a valued customer. Ray"
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Beth Bullock

January 30, 2022

5  out of  5
rating by Beth Bullock
"Ray Kelly State Farm has been the insurance agent for my condo association for over 20 years. They've always provided personal, friendly service, but really showed their true stripes recently after our building suffered a fire. They sincerely care about their customers. I'm grateful to have Ray Kelly as our insurance agency, and I think anyone else who chooses to work with them will feel similarly."
We responded:
"Beth, thank you for your review. We strive to work hard and provide the highest quality service to all our customers. Thank you Ray"
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Jayden Krogman

January 29, 2022

5  out of  5
rating by Jayden Krogman
"Quality experience every time I have any questions or needs!!"
We responded:
"Thank you Jayden, Ray"